ORM · Real estate
ORM framework that rebuilt trust for a real estate brand
Structured, KPI-driven ORM: multi-platform review lifecycle, sentiment analysis, and recovery workflows. Google Business Profile tuned for entity signals and conversions; response engineering and review dilution to rebalance sentiment — plus ongoing engagement protocols for trust and social proof.
+325% verified positive reviews in 6 months
- Google rating 3.2★ → 4.8★
- Negative sentiment -72%
- Lead-to-conversion +58%
